What happens after the campaign?
The CleanseBot Indiegogo campaign ends on Jan 7th, 2019 and we will spend January and February putting the finishing touches on the design. In February and March 2019, the CleanseBot goes into production and manufacturing and we plan to ship your CleanseBot to you in April 2019.
Last updated: March 12, 2020 18:36
What does it come with?
CleanseBot comes with a USB-C charging cable and handles cover.
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What colors does it come in?
When we started this campaign, CleanseBot was only available in white but due to demand, we are asking the factory to see a sample in black and that will hopefully be available when the campaign ends!
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What kind of battery and running time does CleanseBot have?
Battery Type: Li-Lon Battery Voltage: 4.2V Stand-by Power Consumption: 0.005w Charging time: 4 hours Run Time: 3 hours per single charge
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Does it come with a charger?
Yes, the CleanseBot comes with a USB-C charging cable.
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What are the product dimensions?
Dimensions: 130 mm x 30 mm Weight without handle cover: 220 grams (0.48 pounds) Weight with handle cover: 320 grams (0.71 pounds)
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How do you turn it on?
Hold the power button for 3 seconds to turn on the CleanseBot. The blue power lights will come on.
In Under Blanket Mode, pull the two halves of the “burger” apart and place the wheeled half on a bed or surface and press the top power button once for it to go for 30 minutes and twice for 60 minutes.
In Handheld Mode, put the two halves together, use the handle to pick up the CleanseBot, and press the power button once to turn on only the bottom-facing UV-C lights.
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How does CleanseBot disinfect and sanitize?
CleanseBot has 4 UV-C lights, 2 facing up and 2 facing down from the device. Each lamp is 1500μW/cm2 per emitter. UV-C light has been proven to kill 99.99% of germs, bacteria, and dust mites and can also help prevent the spread of airborne viruses.
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Does CleanseBot have patents?
Yes, we have 4 patents pending on our technology and hardware.
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How many ways can you use CleanseBot?
CleanseBot has 3 cleaning modes: Under Blanket Mode with climbing feature, Handheld Mode, and Portable Power Bank Mode.
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I am a journalist or blogger and want to feature CleanseBot, how can I contact you?
Please reach out to us at [email protected]
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How do I clean the CleanseBot?
Simply wipe it down with a damp cloth.
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How long do the UVC lamps last?
According to the factory, there is around 10000 hours of use for each UVC lamp, which we think will last for about 5 years.
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Are the UV-C lights LEDs or tube type?
They are tube type and hidden inside the CleanseBot. They do have some protection and should not pose any problems when traveling.
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Is UVC light dangerous?
According to studies, disinfecting lamps should not cause cancer or issue, as you will not be under prolonged skin exposure and much UVC light is absorbed by our dead skin cells. However, as with any UVC or other types of rays, users should always be careful and not use it for a prolonged period on the skin or ever point it at their eyes. Addition, while Handheld Mode, it will sense your hand and will ONLY shine the downward-facing UVC lamps, you won’t have UVC on your hand or toward your eyes.
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How strong is the power bank output?
The output power is 1A and it will take around 2 hours to charge an iPhone X with that amount of power.
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Are the batteries replaceable?
The battery is about 800 - 900 charge cycles and it is not currently replaceable but you can send it back to us to replace it for a fee when it burns out. After many inquiries, we are planning to see if adding a replaceable battery is possible at this stage of production. If not, that will be a feature in the next version of CleanseBot in the future.
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How much does shipping cost?
Shipping is free worldwide, but you will be responsible for any additional taxes or customs fees if you out of EU US CA AU HK.
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Who is responsible for International Import, Duty, VAT, and Customs fees?
We will be providing FREE global shipping with EU US CA AU HK tax paid.
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Does the CleanseBot vacuum up debris and dust?
No, it is not a vacuum device.
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How do you clean the CleanseBot?
Simply wipe it down with a damp cloth.
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Is the CleanseBot TSA compliant for carry on luggage?
There are currently no TSA or airport security restrictions against UVC lamps in carrying on luggage. And because it has a 3700 mAh lithium battery, it is ONLY allowed in carry-on, as lithium batteries are not allowed in checked baggage.
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Is there any risk of UV exposure or harm when in Handheld Mode?
No, short exposure has very little risk, and the CleanseBot has sensors and ONLY uses the downward-facing UV-C lamps when in handheld mode, so it will not be on your skin. Also, there have been studies showing small amounts of UV-C will not harm human skin, because layers of your own dead skin cells protect you.
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Are there any blankets too heavy for CleanseBot to go under?
We tested the CleanseBot under many different blanket types and weights and it has never had any issues! The shape and size were designed to glide right under any blanket and fit into tightly-folded corners.
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Does the Cleansebot get stuck under the covers? If the bed is in a little bit of disarray, will it still be able to move around?
We created a new patent-pending wheel technology made for climbing over sheets and blankets and tested the CleanseBot on a variety of unmade, messy and other beds in disarray. If it encounters a big lump, it will pull back and move in another direction around the lump and will keep on moving!
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Is there any protection against overheating?
We have overheating protection built into the CleanseBot and there are sensors for the heat output and short circuit, so it will not burn or overheat.
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What is the price and turnaround time for replacing UV-C lamps that burn out?
It will likely be less than $10 for the fee for replacing the individual lamps, and if one or two stop working earlier, the others will continue working. We plan to have the replacement turnaround be about 1 week.
Last updated: March 12, 2020 18:36
Are the UV-C lights LEDs or tube type?
They are tube type and hidden inside the CleanseBot. They do have some protection and should not pose any problems when traveling. After doing testing and seeing results, we found the tube type UV-C lights to be stronger than LEDs, as well as being a wider coverage for sanitizing.
Last updated: March 12, 2020 18:36
Is UVC light effective against mold?
UV-C light can be used to kill mold. We have not performed these tests yet, but here is a resource that explains it: https://www.hunker.com/12250750/how-to-kill-mold-spores-with-uv-light
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How long does the UV stay in one area?
The CleanseBot moves continuously giving cumulative exposure in under blanket mode, but in Handheld mode, you can hold it over any surface for as long as you want. It takes only a couple seconds of exposure to inactivate germ cells, and up to 30 seconds of exposure to completely eradicate them.
Last updated: March 12, 2020 18:36
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
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When will my order be shipped, charged or locked?
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